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For Surely I Know the Plans I Have for You

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Without knowing it at the time, growing up in a gritty section of Albany, New York may have prepared Kenneth for his life ahead. Or maybe it was losing his father to sickle cell anemia at the age of 5. Or maybe it was watching his mother walk out the door on him and his two younger brothers just after his 6th birthday. Maybe it was all of those things combined or none of them. Resourcefulness and resiliency was a must for him as life took its not so gentle twists. And he learned those two things at a very young age.

Kenneth says that Albany is the most beautiful place on earth. One can’t doubt him as these words flow out of his mouth with such truth. His confidence about this statement and the facts he lays forward to prove it, would make most people jump in their car and get themselves up to Albany just to gaze at its spectacular beauty. For Kenneth, Albany is home and home is where beauty resides.

Kenneth left his beloved Albany to follow a work opportunity and landed in Springfield about ten years ago. Things were going well. He had an apartment, new friends, a good job. He liked Springfield – it was no Albany, but he saw glimpses that this place could be a great new home for him. And it was, but sometimes life can take us in an unexpected direction. All the planning in the world can’t prepare one for life’s ups and downs. Shortly after moving to Springfield, Kenneth was laid off from his job. He had a couple of choices to make – go back to Albany or stay and make it work in Springfield. He chose the latter.

His decision to stay in Springfield changed the course of his life, but he shares with the utmost conviction that it was the absolute right decision. He says that he wouldn’t be who he is today if he had gone back home. And he really likes who he is. The decision to stay in Springfield started his path to homelessness. After losing his job, he lost his apartment. The loss of his apartment opened him up to feelings he had never felt before. The trauma of losing his father and being abandoned by his mother at a young age all came to the surface and for the first time in his life he was confronted with his mental health. It was during this time he was diagnosed with bipolar disorder, post-traumatic stress disorder, and an anxiety related disorder. It was the beginning of a long road of treatment. But during that time of discovery, all he could feel was gratitude. Gratitude for being alive, for finding himself, and for the path that was set before him.

Eventually, Kenneth made his way to Hartford. He was in and out of shelters and sleeping outside. As his mind was healing, he was getting back on his feet and working again full-time. Even though he was fully employed, he could never scrape together enough money to get his own place. Life is expensive. Especially when you are starting from scratch. But, he never gave up. Never felt like it was too much. He pressed on. And the words of Biblical prophet Jeremiah continually rang in his head. The words that his grandmother taught him so many years earlier, “’For surely I know the plans I have for you,’ says the Lord, ‘plans for your welfare and not for harm, to give you a future with hope.’”

Kenneth has a future with hope. He recently moved into his very first apartment after years of homelessness. He continues to work full-time while attending college. He loves his new place and is slowly settling in. He’s also made it one of his life goals to speak out against injustice and to share his story so that others who have walked a similar road can get the help that he received. It’s his deep and abiding gratitude and his rock solid faith that gets him out of bed each morning to find his voice for the voiceless and fight the good fight. And he is home and that is the most beautiful place on earth.

Our Mail Carrier Saves the Day

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Backbone organizations typically don’t provide direct service. Oddly enough, Journey Home still gets many visitors on a daily basis. Clients coming in to inquire about the Housing Choice Voucher program or simply to ask for help with housing. One recent day, a woman came in to see Kelly Gonzalez, Journey Home’s Peer Specialist. This woman has been known to have been sleeping outside for at least the past year. Kelly’s goal was to get the client verified and document ready for housing. One of the biggest barriers with documentation is obtaining verification for people who are sleeping in places not meant for human habitation.

The woman came in to make an appointment since Kelly has been looking for her in the community. As she was making an appointment, our mailman came in. The client left and he jokingly asked us if she was giving us trouble. He mentioned seeing her every day on his route. A spark went off. Could he be the missing piece? It seemed like it wouldn’t hurt to ask. Although he has delivered our mail almost every day for the past two years, it wasn’t entirely clear if he knew what Journey Home does day in and day out. We began to explain our role in ending homelessness in our region.

It was later revealed that he has seen her sleeping in places not meant for human habitation for the past 9 years, more than 10-15 times a month. He has also witnessed her searching through trash for food on several occasions. He has even gone to the extent of buying her food from fast food restaurants if they are near one. The best part of all this was that he was willing to write all of this on a letter to verify her length of homeless history. This was such a big help for Kelly in completing the client’s homeless verification. Fate is defined as “to be destined to happen.” Was it fate that brought him in when she was here or was it just a coincidence? We don’t know for sure but we can say that she is one step closer to being housed, thanks to our mailman.

From Our Executive Director

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Seven years ago, I accepted the job to serve as Journey Home’s Executive Director because I wanted to make a positive impact, and work towards social justice, and I believed that I could do so through this organization. Previous to taking this job, I had been a local community organizer in a nine-block neighborhood in New Haven and I absolutely loved the job, but the issues we were working on were not as focused on marginalized populations as I was feeling called. I also had been a project manager at an international development organization based in New York City and worked all over the Global South. Again, I absolutely loved the job, but in four years, I never visited the same project twice, and I began to feel called toward something in between these two extremes of local and global.

That’s when I found Journey Home, a regional-based organization that was about making systemic and sustainable change. I have never felt so fulfilled at any job I have ever had as I do at Journey Home, and the reason is because I know this organization is bringing about a more just society. “Social justice” is being created because those who are the most vulnerable, “the least of these” are getting the help and housing that they deserve. They deserve it because in the wealthiest country in the world, we can afford to take care of our neighbors in need. We are creating social justice because I know, without a doubt, that the complex social problem of chronic homelessness is being solved. Together with our partner agencies, we are ending chronic homelessness, one person at a time, as a coordinated system, because our donors and supporters and partners believe in the mission. In only two and a half years, we have reduced chronic homelessness in Greater Hartford by 70%. I know that the systemic changes we have made are sustainable, because we see that the people who have fallen between the cracks for years, are now in housing, and the system that is now in place is a better system than we previously had for this vulnerable population. Regardless of budget cuts from every direction, regardless of staff turnover, regardless of the economic problems that our community may face, I believe we have demonstrated enough success to prove that our goal is achievable. And I believe there are enough strong leaders at our partner agencies, our local and state government, our local businesses, and among our donors and supporters who will fight to make sure we continue to bend that arc of the moral universe towards justice. I feel so grateful to have found my calling at Journey Home. And I know that together, we will make homelessness history.

In Their Own Words

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We truly need to thank Journey Home for the opportunity to volunteer our time and effort to such a worthy cause. Not the other way around. Sharon and I have recently transitioned from all consuming vocations. This never gave us the satisfaction that comes with the work we do here. When we see people trying to improve the quality of their lives and know that we are a small part of that change, the reward is also ours.

During this divisive time we live in we think it is more important than ever to be involved in helping our neighbors. An organization like Journey Home
that gets to the root of assisting people as they move in the right direction is the ideal way to help. –Matt & Sharon Brewer

Doing something small can spark a big change for someone who needs it the most. Making someone’s life better is something very special that I have experienced while volunteering at Journey Home. During my experience I helped move mugs, bath curtains, chairs, desks, coffee tables, blankets, TV stands, plates and even a rice cooker into homes. One thing I have learned from this whole experience is how helping the less fortunate makes you feel. The act of physically moving furniture into someone’s home and how much they appreciate you just changed how I looked at the world. It changed who I was as a person. I cannot count how many times we were thanked before and after we brought in those much-needed items. It truly was an amazing and positive learning experience. It really is much better to give than to receive. –Samantha Scott

Journey Home Team Updates

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Greg Han Joins our Team as an AmeriCorps VISTA Volunteer

The months before my college graduation this year were a whirlwind. The big corporate employers were recruiting and graduate schools were interviewing students by the dozen. It was in this storm that everyone was asking the same question: “what now?”

The answer came easily for some. They embraced the chaos since they had good, solid plans for their futures. For my part, I began my job search with uncertainty. My long-term target was medical school, but I wasn’t sure how I wanted to get there. I loved my student-athlete experience, and I would do it all again. However, I had spent the better part of two decades following routines and patterns established by my academics and athletics. I felt that it was high time to experience something new.

My desire for change is what led me to the AmeriCorps VISTA program. The swim teams that I have been a part of had all taken the time to serve the community, and the experience was one of the most enjoyable parts of being a student-athlete. For example, it was profoundly rewarding to escape the college bubble and engage with the local community, whether it was on a wildlife reservation clearing brush or on a football field working with shelter residents. Thus, I chose VISTA service so that I could commit to community engagement full-time.

In this way, I found my way to Journey Home. Hartford is close to my home and heart, and it made natural sense for me to return to my roots after gallivanting through college. It is my hope that I can make this year count for Hartford. My experience thus far has made me hopeful for what I can do with the remainder of the year. My work lies on the interface between social work and healthcare, and I see a lot of potential in my project for positive change. The Community Care Team can really help clients with complex needs that require the coordination of healthcare and social services. On the other hand, SOAR can streamline the process of applying for Social Security benefits, and thus make SSI/SSDI more accessible to those who need it most.

I am also glad that I can have this experience so that I can learn about healthcare from the perspective of social services. This way, I can enter medical school with a more detailed understanding of how I can better the community through medicine. I believe that this year will help me to become a better physician. My VISTA service is just starting, but I know that it won’t be long before I’m back on an academic campus. However, when I do emerge again, asking “what now?”, I think that I’ll have a clearer answer than I did during college. With growth comes perspective and learning, and I could not ask for a better place to grow than this.


Welcome Kelly!

Kelly Gonzalez joined the Journey Home team as our Peer Specialist in July 2017. Kelly’s passion and commitment to assist those who are most vulnerable, and her unique life experiences, make her great at her job. Prior to joining Journey Home full time, Kelly was a Housing Navigator with Community Renewal Team. Over the past winter, due to her incredible ability to build rapport and trust with those experiencing homelessness, she was hired at Journey Home in a part-time capacity to expedite our efforts to end chronic homelessness in our community. In her new role with Journey Home, Kelly is providing housing navigation services to the subset of the homeless population that are living with behavioral and mental health challenges, many of whom are cycling in and out of the shelters and the hospitals and emergency rooms. She is working with them to establish their housing and homeless histories and obtain the documents they need to obtain stable housing. Kelly is also trained as a SOAR Specialist and can assist her clients with the process of applying for disability benefits which greatly improves the potential for housing stability.

Alison Joins Journey Home Full-Time!

Two years ago we were fortunate enough to have Alison Scharr join our team as a part-time intern through the UConn School of Social Work. Alison had just graduated from Quinnipiac College and was in her first year of MSW studies. From the moment Alison joined us, she was off and running. Most of her first year was spent getting our Making a House a Home program off the ground. At the end of her internship, she had clearly demonstrated that she was an invaluable member of the team. She grew the program in ways we could only imagine. In a very short time, Making a House a Home went from operating out of a garage in West Hartford to a thriving program with storage facilities and a cadre of volunteers. While Alison finished up her second year of studies, she continued to work for us on a very part-time basis. She continued to shine at every turn and we knew that hiring her full-time would be a huge leap of faith financially, but a necessary step we needed to take as an organization. We are delighted that Alison is here with us day in and day out. Our volunteers adore her, the clients love her, and the work she is doing makes a difference every single day. She is a great addition to our team and we are thrilled that Making a House a Home can continue to grow and thrive.

Whole Foods Giving Grill

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We have some fabulous local partners in the Greater Hartford Area! We are thankful to all of those businesses including Whole Foods in Bishops Corner in West Hartford for their continued support of Journey Home. This summer we had two Giving Grill Fundraisers at Whole Foods where we raised over $600! This event included a grilled lunch where Whole Foods donated 100% of the proceeds to our organization. During both events, we were able to talk to those walking by about some of the programs we coordinate here at Journey Home, and also able to make further connections with past and present volunteers and donors, while hopefully also adding new volunteers and donors to our community. Events like these are a great way to work with local businesses and also meet new people in the community that may not have otherwise heard about what we do. We are on the lookout for more businesses to host similar events throughout the holiday season and into the New Year. These events are great opportunities to share the importance of what we do, acknowledge the great local businesses in the Greater Hartford area, and continue to work to end homelessness! Together we can end homelessness, together we can be the change!

We Do Advocacy, Too!

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Advocacy is an important part of our work here at Journey Home. It has been a challenging year for many as our state lawmakers have spent months coming to an agreement on a budget. Instead of quietly hoping for a budget to pass, we joined forces with other nonprofits around the state for two powerful and very different advocacy efforts.

On August 30th, we joined forces with other nonprofit providers and made our way over to the Legislative Office Building to call on lawmakers to end the budget stalemate and pass a two-year budget. We didn’t demand just any budget; instead we demanded one that funds services for those in need. Gian-Carl Casa, president and CEO of the CT Community Nonprofit Alliance, said every month that goes by without a budget means an increase in the chance that a community provider will be shutting its doors. It also means fewer Connecticut residents will be receiving services.

Rep. Cathy Abercrombie, D-Meriden, said not having a budget is worse.
“I’ve said it for weeks now. We need to bite the bullet and get the budget out and live with the consequences of what this budget shows,” Abercrombie said.
“Is it pretty? I’m going to be honest with you, it’s not,” she added. “It’s not a budget that I personally would like to see … but when people don’t want to be honest about revenue, this is the situation we’re in.”

Knowing that more needed to be done and that the conversation had to continue, we banded together a week later for a rally on the north lawn of the State Capitol. Around 800 people turned out to call on lawmakers and Gov. Dannel Malloy to end the budget impasse. “Pass a budget and protect services,” was the ringing cry throughout the morning. It was a powerful statement and one that shapes our work these days.

Most of the people who are served through our Coordinated Access Network in Greater Hartford are dependent on a state budget that includes them. And we see that part of our mission as a backbone organization is to get out there and stand alongside of our partners and demand action when action needs to be taken. It was a very powerful moment in our organization’s history to be rallying for justice and declaring that all of our voices must be heard.
So, advocacy? Yes, we do that, too!

New to You Thrift Store

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This summer we were able to make a connection with Lois Coastworth at the New to You Thrift Shop, a local thrift and consignment store in East Hartford. It is a small operation, but one with a big heart! They have decided to help our clients in the Greater Hartford area that are experiencing homelessness or have recently moved into housing. They receive donations of household items as well as clothing and have created a voucher for those in the Homeless Service System to receive a few pieces of free clothing and accessories to help them get started during this difficult time. This store is sponsored by the Friends of East Hartford Senior Care Centers, Inc., a nonprofit organization whose mission is to raise funds to support the programs and activities at the East Hartford Senior Centers. All proceeds from the thrift shop benefit East Hartford older adults through the senior centers. The volunteers here, including Lois, have found it in their hearts to not only support the senior centers, but also those in the Greater Hartford area that are experiencing homelessness. Lois and the volunteers at the New to You Thrift Shop have a strong commitment to homelessness, the elderly, and affordable housing. They understand the importance of services like the ones at the thrift shop and they are delighted to be able to provide help to those who are experiencing homelessness. All of us are connected and we are blessed to have a partnership with the New to You Thrift Shop, and look forward to continued connections in the future with them and others in the community!

Journey Home Receives $10,000 from United Bank & Charitable Society in Hartford Awards Journey Home $13,000

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Journey Home Receives $10,000 from United Bank

To help raise awareness of the need to end homelessness in the Greater Hartford region and highlight the efforts of our work, our friends at the United Bank Foundation Connecticut presented us with a $10,000 check during “United Bank Night” on Friday, August 11 at Dunkin Donuts Park, the home of the Hartford Yard Goats.

“Journey Home’s mission is to ensure there is a home for all. But they can’t do it alone. Their success in ending homelessness in the region hinges on the continued generosity of corporate and community partners as well as the hard work and dedication of their volunteers. So when we heard about Journey Home and learned about the impact they’ve had in Greater Hartford over the past decade, we proudly joined the list of strategic partners who are helping them end chronic homelessness,” said William H.W. Crawford, IV, CEO of United Bank.

We are grateful for the support of the United Bank Foundation.

Charitable Society in Hartford Awards Journey Home $13,000

We are thrilled to announce that we have received a very generous grant from the Charitable Society in Hartford. The Charitable Society has been helping people in need in the City of Hartford since 1809. With their recent focus on homelessness, they invited us to apply for a grant.

This $13,000 grant will provide funding for housing implementation and stabilization. Funding for implementation and stabilization can really be monumental.

Funding for stabilization purposes is integral to a household who is moving into their first apartment in many years. Even small expenses can become huge issues for clients that can create real barriers to sustainable housing. A pool of funding to help manage these relatively minor financial burdens makes an enormous impact on the ability of our providers to help clients get into, and remain in, supportive housing.

People experiencing homelessness face barriers to obtaining housing that many of us take for granted. Implementation funding is used to assist people with obtaining photo IDs, birth certificates, and social security cards that may have been lost or stolen over the years. It pays for application fees to apply for housing units, to pay off utility arrears or to pay for security deposits, for clients who have no or very limited income and are not eligible for other programs that exist.

Once in an apartment the challenges continue. For many of these households these units might be the first lease they have ever held in their own name. They face the task of learning how to be a good tenant, how to manage their apartment to follow their lease while they often are also living with mental, behavioral and physical health conditions. Stabilization funding can be used to pay for lost keys, to help furnish apartments, to pay for everyday household products that many of us often take for granted. Stabilization funding is also used to provide these households with second chance opportunities by paying for damages they may have caused to the unit during this learning process.

We are so grateful to the Charitable Society in Hartford for their commitment to our work and mission!

Human Trafficking and its Impact in our Community

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On Tuesday, September 26th, The Salvation Army provided a fantastic training on human trafficking awareness and response to service provider staff throughout the Greater Hartford community. We were able to send three of our Journey Home staff to the training held at Capitol Region Mental Health Center with trainer Krystal Ambrozaitis. It was a great training where our staff were able to learn a lot and bring back knowledge to share with our office.

The training covered a wide range of topics, including how to identify a victim of human trafficking, common terms of human trafficking, how to provide resources for the victims, and more. The topic of human trafficking is very relevant, not only to our staff in the field, but for all people through Connecticut, the United States, and the world. Many think of human trafficking happening outside of the United States, but this issue is happening in all 50 states.

There were many moments throughout the training that were shocking and troubling, but also very empowering. Through this training we were able to learn the knowledge to help prevent and recognize human trafficking. This event gave us the skills to make a difference in our communities.

Some of the surprising facts about human trafficking included that 1 in 3 missing persons will be approached by a pimp or trafficker within 48 hours, 1 in 6 runaway children becomes a victim of sex trafficking in the United States, and between 14,500 and 17,500 human beings are trafficked into the United States annually.

To learn more about Human Trafficking we recommend that everyone visit the Polaris Project website, which lists the 25 forms of human trafficking and has more information to become educated on how to prevent and stop human trafficking.

We would like to thank Salvation Army for equipping so many of us with the knowledge and tools we need to better identify and report human trafficking and how to connect victims to resources they need.

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