One of the greatest assets that the Greater Hartford Coordinated Access Network
(GH CAN) has is our navigators. Navigators are assigned to those who are
believed to be chronically homeless and assist them with becoming “document
ready”. Which means they obtained all the documents necessary for housing.
Our navigators work with a variety of folks of who have a number of challenges
and are sometimes met with situations that have not been encountered before.
Alicia Akers, one of the GH CAN navigators, can attest to the variety of barriers
she has experienced while working with those experiencing homelessness.
Alicia was recently working with a gentleman experiencing homelessness who
only spoke Polish. Because Alicia did not speak one word of Polish, she knew she
would need lots of assistance in helping this individual. One thing was certain,
she wasn’t going to let a language barrier get in the way. Using some very creative
thinking she decided to reach out to the Polish community in Hartford and was
able to make contact with Father Henry, pastor of Saint John the Baptist Polish
National Catholic Church in Manchester. Father Henry offered his time as a
translator between Alicia and her client. He assisted her with scheduling
meetings and completing paperwork. He also arranged contact with Alicia and
the polish consulate so that the could obtain his passport. Without Father
Henry’s assistance, the process of getting this man document ready would have
taken much longer.
Soon after Alicia was able to secure all of the necessary documents for him, she
was assigned another individual who was a refugee from Ukraine. This gentleman
had an array of medical issues and was sleeping under a bridge and in hallways in
abandoned buildings. Alicia desperately wanted to help this man. While in search
of third party evidence of the client’s time sleeping outside, she was able to
connect with the client’s probation officer. Not only was the client’s probation
officer able to verify his homeless history, she also translated all of his paperwork
that was vital to his housing process. Once again, without the officer offering
assistance, the process would have been greatly delayed.
People working together for the common good. How incredible is that? All of us
have a deep appreciation for the many people committed to our work and
Here at Journey Home, we have continued working hard on the Coordinated
Access Network (CAN), which is the system of accessing homeless services in our
community. For over a year, one of the big goals of the CAN has been to
coordinate all the family service providers, including shelters, outreach services,
and housing programs. Our community has come together, and we now have a
committee that meets every two weeks to collaborate on issues of family
homelessness. In the past year, it became clear that families in our shelter
system could often benefit from clinical supports, but it isn’t always easy to get
people connected to these services while they are homeless. Then, a new partner
joined our work this past February — Atlas Behavioral Health.
Atlas Behavioral Health is a private organization based in Hartford dedicated to
providing clinical services to families experiencing homelessness. Their
behavioral health services are a partnership with local community programs in
CT, and the team at Atlas has already provided a wealth of assistance to some of
our most vulnerable households. The services that Atlas has provided includes
intake for households in crisis, in-house counseling, and group therapy based in
the shelters. They have also been an asset in collaboration to help complete
diagnosis paperwork for households with serious behavioral health concerns who
struggle with getting services at other organizations.
Atlas has joined our community’s family housing matching meetings, where they
are able to take referrals for services. Their clinicians have already started by
taking tours, and doing in-house visits to some of our local shelters to determine
the necessary clinical services for residents. The help doesn’t stop at the shelters.
The team at Atlas Behavioral Health has continued to offer, and provide much
needed support services to families as they transition back into housing in the
Having these services so readily accessible to the Greater Hartford community
has been an incredibly needed resource. Gerilyn Harrison, case manager at the
Salvation Army Marshall House shared that “Atlas has been a pleasure to work
with. The clinicians are all very friendly and professional and their response time
to referrals is impressive.” We are so excited to have Atlas as a partner in our
CAN, and look forward to seeing what this partnership will bring in the future!
Sometimes life needs to take its twists and turns in order for us to find home. And some of the twists can be beautiful and those turns can be messy. But, we need them to get us to the place where we are.
Kenneth experienced the twists and turns of life. A beautiful son who he is completely devoted to in every way. An abusive relationship he needed to escape that was marked with mental health issues. Beautiful and messy.
Leaving the relationship meant losing his home. Staying in the relationship meant further abuse. He chose the former, but it was not a simple decision. Being homeless meant disconnection from his almost grown son and living in a Hartford shelter meant he was not readily available for that son who was living in Springfield, Massachusetts. Kenneth made the decision to leave the shelter and live in the woods of Enfield. Enfield would keep him close to the services he needed and keep him close to his son who needed him.
So, there is where he stayed. In the woods of Enfield on the banks of the Connecticut River. For years. His situation was less than ideal, but he made it work for him. A local police officer befriended him, outreach workers provided what they could. Summers and falls and winters and springs passed and Kenneth remained in those woods. His case was complicated and his options were few. That was until Coordinated Access Network Navigator, Kelly Gonzalez, met him in November of 2016.
Kelly reached out to Kenneth and he very quickly told her that while he wanted to be housed, abandoning his son was not an option. Kelly helped him understand that finding a home would probably allow their relationship to reach a whole new level. Kelly reminded him that caring for oneself helps us care for others. With that knowledge, Kenneth made the decision to begin the process. He had all of his necessary documents for housing in less than a month and, on January 3, Kenneth was matched to one of Community Renewal Team’s permanent supportive housing units.
Kenneth is all moved into his new home. He has food and furniture and a place for his son. Twisting and turning gets us to where we need to be. The beautiful and messy of life brought Kenneth right where he needed to be — home.
On most days, the Atrium at CityPlace is a large, beautiful space through which people flow to and from work. But on February 10th, in a few short hours, this soaring space was transformed into a scene of dazzling twinkle lights, enticing aromas and festive games. As this beautiful room filled with over 325 guests, we were able to raise over $180,000 towards ending homelessness in the Greater Hartford region. Truly amazing!
Let me set the scene for you…Max Downtown, our very generous partner, provided the food for the evening, with a raw bar, mac and cheese bar and delicious Dim Sum station. Powerstation Events pulled out all of the stops with their incredible sound and video system, DJ and fun photo station. Hartford Flavor Company and New Park Brewing teased our guests with fine samples from their cellars, NoRA Cupcakes delighted everyone with their sweet treats, and Munson’s Chocolates tempted guests with boxes of chocolates and a chance to win a diamond necklace. We were also fortunate enough to hear from Mayor Luke Bronin. For sure, our 2nd Annual Home is Where the Heart Is Gala did not disappoint.
If you have ever planned a gala or any large gathering, you also know that it takes many, many hands to execute a successful event. We feel so fortunate to have so many incredible partners and friends that made this evening super special. Thank you, thank you to all of our sponsors, donors, staff, volunteers and our guests who made this evening so amazing!!
The Joys of Truly Making a House a Home: My Story as a Journey Home Volunteer By Rosemary Keogh O’Neill
It all started because I was upset after the November election and needed to do something. So I signed up to provide a Thanksgiving meal for a Journey Home client. We made a turkey and all the fixings for Ulysses in East Hartford so he could host his daughter and granddaughter for the first time since he got his Journey Home apartment.
It was a great experience so I signed up with Journey Home again at Christmas to help someone else. This time I was assigned to Fatima, who has two children. I bought and wrapped toys and collected some household goods. When I asked her on the phone what else she needed, she said simply, “a mattress.” She had been sleeping on an old stained box spring with her two children.
Through the West Hartford community Facebook page, I found someone willing to donate a beautiful bed and I delivered the mattress to Fatima. But then I had a boxspring and frame with no home. So Journey Home directed to Rosa, who had been sleeping on a mattress on the floor. I brought her the box spring and frame and found out she needed so much more. She is raising three young children (two of whom are autistic), is working and is going back to school.
With all her needs, my quest became like a scavenger hunt. Through the same West Hartford site, I located a toddler bed and mattress, dressers, curtains and rods, children’s clothes, and blue candy (a specific request from her daughter). As I was contacting people and picking up items, I started meeting great people around West Hartford. They were so willing to help and interested in what we were doing. One mom explained to her son that his mattress was going to a kid who has no bed.
As I picked up a table from a woman in West Hartford, she handed me a small bag of skin care products for myself to thank me for what I was doing. Wow.
The delivery to Rosa and her family was hard work, but so rewarding. My husband and I rented a truck and lugged all the stuff up to her third floor apartment. We gave her a gift card and asked if there was anything else we could do. She said, “I don’t know how to even thank you. I don’t even know where you came from but I just feel so blessed.” And she hugged us both. What a reward.
Next, we “adopted” Sue, who had been in her apartment with her son for a month. When she told me she had nothing, she wasn’t kidding. It was empty except for her bed and one for her son. Again, we started searching around West Hartford and hit pay dirt. We got a kitchen table and chairs, sofa and loveseat, a television, sheets and towels and dishes, books and clothes for her son. Stephano was thrilled with the books – and, yes, even more by the TV.
Since Sue didn’t need a bed we had located, we took that over to Nathaniel in East Hartford and set that up. I don’t think I’ve ever gotten a bigger hug in my life.
I was telling these stories to my 86-year-old father on the phone one night, jazzed about how great it felt to be doing all this. He said “I am so proud of you.” We’re not really an emotional family, and I’m pretty sure that’s the first time I remember him ever saying that to me. The next day, he sent me $500 to give to my Journey Home friends. Wow again. The circle never ends.
In August of last year, all the shelter and housing providers in Greater Hartford came together to try and improve housing matching to a new kind of housing assistance. The new model, called Rapid ReHousing, is based on the idea that homeless services should work like a trampoline, quickly bouncing people back to housing as soon as they become homeless. In Greater Hartford, we have been lucky to have the leadership and focus of CHR (Community Health Resources) to help us tackle this challenge.
CHR is a comprehensive non-profit behavioral health care agency community providing a wide array of high quality mental health, substance use, supportive housing, and prevention and wellness services. But CHR has been more than a service provider in Greater Hartford, they have been a leader in collaboration and information sharing. CHR, in addition to the other services mentioned, also operates a couple of our local Rapid ReHousing programs. Through these programs, CHR is able to work with individuals and families in the shelters to provide rental assistance, case management services, and eliminate barriers to housing that can keep families in the shelter system. These Rapid ReHousing programs are an essential support in our local network of housing services, because they can move quickly, they can think creatively, and they can troubleshoot all kinds of challenges.
It’s one thing to operate a program, but in Greater Hartford, CHR provides so much more than that. In a community that is striving to prioritize limited resources, and share information between more than 10 shelters, matching people to housing resources is no small order. In our community, more than 30 dedicated staff from various agencies come together twice a month to talk about the program, and to match eligible households to this valuable support. CHR has been a leader not just in administering a program, but also in taking leadership in these meetings. As our community learns more about Rapid ReHousing, and strives to more quickly return households to permanent housing, CHR’s willingness to be creative has been essential.
The Rapid ReHousing team at CHR have been leaders in flexibility, working with Journey Home and our other community partners to figure out solutions. A housing matching meeting that used to be chaotic and long is now effective, concise, and focused on the needs of our clients.
By going above and beyond in improving our local housing matching process, by brainstorming solutions with all of our partners, and by taking a leadership role in organizing this new process, CHR has been a leader in the GH CAN community. Journey Home is happy to have them as a partners, and is looking forward to seeing what the future holds!
Over the last two years, the Aerospace Employment Placement Program (AEPP) has launched 29 careers for Greater Hartford residents. In less than three years, these participants have collectively earned over $700,000 with health benefits and are all transitioning to their own places of residence.
So, what’s behind the success? Two words, employer commitment. As we examine the partnership with Belcan and look at best practices, the feeling is that we have created a strong blueprint for future employers to become involved, and with minor customization this program will meet their needs.
It all started with Belcan’s Leadership, Steve Houghtaling, Senior VP and manager of the Windsor, CT facility. He supported a shared vision for the program that engaged the local community while making sound business sense. Steve was an early adopter of the program and visited some of our future partners such as The Open Hearth Association and Goodwin College. Steve identified a senior Belcan associate, Jean Forsyth, to co-lead the development and execution of this program.
Jean’s primary responsibilities were to ensure the program’s partnerships aligned with Belcan’s need. This included participant selection, training and continued on the job support leading to successful employment at Belcan. While maintaining a full time job at Belcan, Jean immersed herself within the project, working to represent the program and Belcan’s good work:
• Developing partnerships with the direct service and education providers
• Serving actively in the program participant selection process
• Monitoring performance during training and at Belcan
• Identifying positions at Belcan once training was completed
• Representing the program in the non-profit community
• Mentoring associates and providing them with life skills support
• Quantifying that this activity makes good business sense and is the key to sustainability
If you are a business looking for targeted trained associates and have the passion to help our community, come talk to us. We are looking for more employment opportunities and for more business leaders like Steve and Jean to help us expand this program to serve more people in need.
Since 2004 the Birdies for Charity fundraiser has been a staple of the Travelers Championship and an exciting opportunity for every non-profit in Connecticut. Last year the championship raised $1.56 million for more than 140 charities.
Similar to a walk-a-thon, donors pledge a small amount for each birdie made during the six-day tournament. For example, a 10-cent pledge with 1,500 birdies made will raise a total of $150. With the 1,829 birdies made at last year’s championship, over $20,000 was raised for Journey Home. This impressive sum also earned us a booth in the “Fan Zone”, and the opportunity to raise awareness among the event’s 50,000 attendees.
“There is great energy that comes with this particular fundraiser,” said Matt Morgan, Executive Director of Journey Home, “we compete to get the most pledges, but really, everyone wins.”
In 2017 we are striving to surpass last year’s total. The pledges we receive will help ensure that we meet our goal of ending chronic homelessness in Greater Hartford by the end of this year. If you support this mission we ask that you please visit Journey Home’s website to pledge.
Thanks to Travelers Championship, Cohn Reznick, Connecticut Association of Nonprofits, Ford and other generous sponsors, Journey Home is afforded this amazing opportunity every year. Catch all the action June 19th – 25th at the TPC River Highlands in Cromwell. We’ll see you in the Fan Zone!
Three members of our Journey Home Team boarded a plane last month bound for Houston, Texas. Why Houston? Well, Houston was home to this year’s National Alliance to End Homeless (NAEH) Annual Conference on Ending Family and Youth Homelessness. Our team reports that the conference far exceeded their very big expectations.
This annual conference was two days chock-full of workshops and forums with providers from across the country. A wide variety of topics were discussed with an strong emphasis on Rapid Rehousing and Progressive Engagement. Both of these important strategies are already being implemented throughout our state and, because of this, Connecticut is actually viewed as a leader in the country for ending homelessness. Rapid Rehousing refers to the program that assists those who are experiencing homelessness become quickly rehoused and stabilized. Progressive Engagement refers to a strategy of providing a small amount of assistance to everyone entering the homelessness system, and increasing the amount of assistance as necessary.
Our team reports that one of the highlights of the conference were the speakers. The keynote address by Richard Hooks Wayman, National Executive Director of Children’s Defense Fund in Washington, D.C. was definitely a fan favorite. He encouraged attendees to “confront the narrative, focus on solutions, and keep showing up…” We have to keep showing up for all of our clients experiencing homelessness. We need to focus on solutions rather than managing homelessness. That is something we constantly strive to do as we continue our work here at Journey Home.
It was truly inspiring for our Journey Home staff members to see what other agencies are doing in regards to youth homelessness. One of the most impressive components of what is being done is including youth with lived experience as a part of the solution. “Nothing about us without us” was a common thread that was repeated over and over again. When you include youth who have experienced homelessness, you really do get a better sense of what’s working and what isn’t.
Our staff was incredibly grateful for this opportunity and reinforced for all of us why we do this work. We do it because everyone deserves a home!
The City of Hartford has seen some major changes to the downtown landscape in the past few years. With new housing developments, restaurants, and shopping centers coming downtown, the city has been experiencing a lot of changes. At Journey Home, we’re seeing some big changes too. One thing we have seen is a decrease in chronic homelessness, as more of our long-term homeless neighbors finally obtained housing during the Zero: 2016 Campaign. And while we know that a lot of great work has happened to help reduce the number of folks permanently living outside, the downtown business improvement district recently reached out, hoping to be a part of ongoing solutions to those sleeping in the streets.
In February, Journey Home was offered the opportunity to sit down with representatives from the Hartford Business Improvement District (HBID), the Hartford Police Department, and Hartford Young Professionals and Entrepreneurs (HYPE) to talk about new ways for the downtown businesses to partner with communities serving the homeless in our city. Partnerships with business improvement districts have proven essential to combating homelessness in many metropolitan communities.
Part of HBID’s team includes Ambassadors, who do everything from provide local security services, to shoveling out bus shelters, to beautifying local parks. One thing that they aren’t as famous for is their interactions with folks experiencing homelessness. With boots on the ground in the city, the HBID Ambassadors have been informally working with some of our homeless outreach workers for years. The next step is to strengthen these relationships, and incorporate the ambassadors as another possible branch of our outreach efforts. This meeting provided a forum for training about the Coordinated Access Network of homeless services in Hartford, and was a forum to start important conversations. The representatives from the Hartford Police Department shared anecdotes of homeless neighbors they have known for a long time, and the HYPE representatives inquired about how to troubleshoot issues with any 211 calls.
Though this partnership is still new, the Business Improvement District is already showing great support, offering to join in with the monthly homeless outreach meetings to collaborate on housing solutions for homeless neighbors. The interest doesn’t stop there, though. The Hartford BID has also committed to helping our local outreach teams generate new marketing materials that all homeless outreach teams could share with those who are in need of services. It is a wonderful new partnership!