Monthly Archive for: ‘July, 2016’

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Sometimes the Solution is So Simple: A Reflection by Mark Proft

Newly housed clients have a need to furnish their homes once they are settled, and most homeowners freely admit that they accumulate too much stuff over the years.  It seems so logical; just put the two together and the problem will be solved.  Well, those were our initial thoughts when St. John’s Episcopal Church volunteered to help Journey Home furnish apartments for a series of clients.  With the first email we sent to the members of the church, we received more than enough responses in the first 24 hours to furnish the first apartment. And over the past four months we have continually received calls from parishioners, their friends, and neighbors, who just heard about our work; all offering to donate furniture if we could just come pick it up.

Therein lies the challenge; the logistics.  Moving sofas and dressers down one or two flights of stairs, finding a truck large enough to hold an apartment full of furniture, finding volunteers who are available to work on weekdays when the social workers are available.  All of these obstacles had to be overcome to make this effort successful.

St. John’s volunteered to help a few clients/families because we felt we had just the right resources to solve these problems.  Parishioners donated all manner of furniture and kitchenware and then told their friends about the need.  The problem soon became that there were more donations than we could deliver.  Journey Home helped by providing some storage areas, and these filled up quickly.  The church also offered a garage and this too filled rapidly.  We found a few strong backs to do the heavy lifting, and then the community service group donated the funds needed to rent some trucks.  With these problems solved, we are thankful we have been able to furnish apartments for four homeless individuals and we hope to do many more.  But the more important learning from this project is that any group could accomplish the same with a little effort and minimal expense.

Document Fair

The Zero: 2016 Campaign to End Chronic Homelessness in Connecticut is gaining momentum with only six months left!  This campaign, geared towards improving local homeless services, celebrated a huge event on Friday, June 17th with a Homeless Document Fair hosted by My Sister’s Place.

People experiencing homelessness can often become trapped in the homeless services system because going into an apartment requires a lot of paperwork.  Landlords want to be able to prove someone’s identity, and that means keeping track of documents like a social security card, a birth certificate, immigration paperwork, photo IDs, and other kinds of identification.  In many cases, these documents can be misplaced or stolen, making the already difficult process of finding housing almost impossible for some.   This Homeless Document Fair was an effort to bring together agencies that provide these kinds of documents to set up a one-stop-shop for folks on the streets and in the shelters.

In attendance for the Document Fair there were representatives from the Department of Social Services, the CT Department of Public Health, The City of Hartford, the Social Security Administration, the US Department of Veteran’s Affairs, Court Support Services Division, the CT Department of Correction, the CT Department of Motor Vehicles, and Assurance Wireless.  Each of these vendors arrived with the goal of helping people to obtain these essential state and federal documents.  In addition to these vendors, volunteers also assisted with applying for out of state birth certificates, and clinicians were available on site to assist with mental health assessments.

Another barrier in obtaining documents is also paying the fees associated with replacing things like a photo ID or a birth certificate.  For the purposes of this fair, a generous donation was made by The Elizabeth Ferry Speer Foundation to ensure that fees would not stand in the way of helping people to obtain these essential documents.

With more than 50 volunteers, every client who arrived had a staff person to help them figure out what documents they still needed to obtain, and walk them through the event.  From the point at which people checked in until they received their Subway sandwiches, there were plenty of people around trying to troubleshoot difficult situations and provide support to the attendees.  More than 80 households were able to obtain some kind of documentation on the day of the event, and will be continuing to obtain more documents as applications are mailed out to local providers.

Other partner agencies include: 211, AIDS CT, Blue Hills Civic Association, Capitol Region Mental Health Center, Catholic Charities, Center Church, Charter Oak Cultural Center, Charter Oak Health Center, Community Health Network of Connecticut, Community Health Resources, Chrysalis Center, Columbus House, Community Partners in Action, Community Renewal Team , Connecticut Coalition to End Homelessness, Cornerstone Foundation Shelter, CT Department of Housing, CT Department of Mental Health and Addiction Services, Hands on Hartford, Hartford HealthCare, House of Bread, ImmaCare (formerly Immaculate Conception Shelter and Housing Corp.), Institute of Living, InterCommunity, Interval House, Loaves and Fishes, Inc., MACC Charities, Mercy Housing, Nutmeg, Partnership for Strong Communities, Salvation Army Marshall House, South Park Inn, St. Francis Hospital, Tabor House, The Network Against Domestic Abuse, The Open Hearth, Veteran’s Inc., YWCA, Town of West Hartford Social Services, The Connection, Dutch Point Credit Union, Department of Labor, AmeriCorps, US Department of Housing and Urban Development, Kidney Foundation, Community Mental Health Affiliates A&A Office System, Subway

Haircuts for Humanity

On Monday, June 6th, Journey Home hosted the Second Annual Haircuts for Humanity.  Partnering with United Artists Salon in West Hartford, we set out to provide 50 free haircuts to people experiencing homelessness.  It was a beautiful day filled with laughter, hope, conversation, and healing.

The day began when Carlos of Post Road Stages in South Windsor arrived with a busload of residents from Soromundi Commons.  The women were greeted to breakfast on the patio, a Reiki healer, and the opportunity to make a fresh start with a new haircut.  Our 5 volunteer stylists lined up to begin shampooing and conditioning and trimming and clipping.  The salon was quickly abuzz with activity.

As each new busload of people arrived, so did their smiles and stories.  The entire Journey Home team was on hand to lend a hand or provide a listening ear.  People shared deeply about what this experience means to them — both those who are experiencing homelessness and those who spent their day volunteering.  All in all we were able to serve about 50 people — from toddler to senior citizen.  Short hair, long hair, beards, and everything in between, we did it all.

Our deepest thanks and appreciation goes out to so many local businesses who donated services to make this day possible: United Artists Salon, Post Road Stages, Arugula Bistro, Zest 280, Effie’s Place, and Blue State Coffee.  We also offer our sincere thanks to the many volunteers who spent the day giving back to the community in such a profound way. We are also grateful to all of the journalists who came out to witness the event firsthand.  And thanks to Fox 61, you can check out one of the great stories on the event here:

Hope Found

Sometimes, hope is found in the most unassuming places.  It may seem like hope only appears in magical sunrises or in big, dramatic fashion.  But, it can be found in the simplest of places at times.

One recent afternoon hope was found at a large office building in Windsor.  Over a simple lunch in the corporate cafeteria, hope came to life in the person of Jimmie Smith.  Jimmie is a recent graduate of Journey Home’s Aerospace Employment Placement Program and he believes with every bit of his being that he sat there that day because he never gave up hope.  And that same hope seeps through his every glance, his every move, his every word.

Like everyone, Jimmie has an important story to tell.  He has history.  He has a past.  But, he never allowed that past to get in the way of his future.

Jimmie found Journey Home while living at Open Hearth in Hartford.  He wanted a second chance, a new start.  His encounter with Journey Home staff member, Roy Mainelli, at a job fair at the shelter provided him with that new start he was looking for.  As soon as he heard about the Aerospace Employment Placement Program, Jimmie knew that he had found that next step in his life.  He enthusiastically began the enrollment process and then, last September, found himself sitting in a classroom at Goodwin College beginning the next phase of his life.

Jimmie sailed through the education component, soaked in all of the experience during his 6-week internship, and is now gainfully employed at Belcan Corporation.  He loves every aspect of this new life.  He found hope where some may have not.  And that hope guides him as he begins the search for his new home.  He has big dreams as he thinks about his new digs.  And why wouldn’t he?  He has come so far.  With a full-time job, a great paycheck, benefits, and a 401-K, Jimmie is ready to take on anything.

Hope is certainly all around us.  Sometimes we just have to dig deep enough to find it.

Our Thanks to Betsy as We Welcome David!

Journey Home held our Annual Meeting on June 16th.  Between summarizing our work in 2015-2016, organizing a new governance structure, and some very essential strategic planning, we were also able to elect new officers to our board.

Our organization has been wonderfully led by Betsy Crum over these past two years.  Betsy’s deep knowledge of issues around housing made her a great leader as Board Chair.  Her dedication and service to Journey Home is far-reaching and we offer her our tremendous thanks for the work she has done over these last couple of years.  We are delighted that she will not be leaving us, but only stepping down from her role.  Taking her place as Chair is David Doot.  David has been with our organization for three  years and has served on the Executive Committee over the last two years.  His passion for our work and his solid leadership will provide the guidance we need as we look to the future.

With leadership change also came changes on the Executive Committee.  Our new Vice Chair is Jody Beresin and our new Secretary is Kevin LaCroix.  Jody and Kevin are certainly not new to our board, but they are new to these roles.  Both of them have shown tremendous support to us as we have grown into the organization we are now.

We give great thanks to all of those who serve on the Board of Directors at Journey Home.  Their hard work and dedication makes us possible to continue to work to end homelessness in the Greater Hartford region.

Navigation Makes a Difference

One of the more exciting developments to our Coordinated Access Network this year has been the hiring of three navigators. These navigators assist clients in obtaining the documents they need to be ready for housing and they also accompany them through the housing process. This is a very important and necessary addition to our work and it allows us to ensure that no one falls through the cracks.

For a variety of reasons, it is often challenging to locate those who are experiencing homelessness. This is one of the reasons that the Coordinated Access Network (CAN) has been so instrumental in our work of ending chronic homelessness. The CAN has allowed us to share vital information and has created a pathway to housing. In the past, it may have taken us a lot of time and energy to locate someone like Ricardo Sanchez. But, because of the work of agencies working together and our CAN Navigators, we were able to locate Ricardo very quickly and get him on the path to housing.

Ricardo has been homeless for over 10 years and has been living under I-91 for most of that time. Shortly after one of our navigators began working with us, she was assigned to Ricardo. After a few attempts, she couldn’t locate Ricardo and it was at that point she put the word out. He finally appeared at an area shelter and was quickly put in touch with the navigator.

Since that time, he has been able to acquire all of his identifying documents, was referred for a mental health assessment, and is now ready for housing. After 10 years of living outside, it has taken a very short time to get Ricardo on the road to stabilizing his life.

None of this would have been possible for Ricardo without the work of the CAN. Communication, sharing information, and working together has made all the difference in our fight to end homelessness.

New Shelter Entry Process

For the first time in about 30 years, Greater Hartford has moved away from a first-come, first-serve model of providing emergency shelter to a new model of prioritizing individuals and families in crisis according to several risk factors.  On May 18th, the Greater Hartford Coordinated Access Network (GH-CAN) launched this new process to ensure that those who have been sleeping under bridges and out of doors, in their cars, or in other dangerous places would be prioritized for shelter.  Additionally, the GH-CAN is looking at other factors that can impact the safety and vulnerability of those who are experiencing homelessness.  In only one month, 164 people in Greater Hartford who reported they had been sleeping outside, have now been provided a warm bed in an emergency shelter.  Thank you to all our partner agencies that have worked through this transition and have forged ahead with new practices and processes to try to better serve the needs in the community.

A Fond Farewell to Yasmine and Emmett

Journey Home was delighted to have Yasmine Ali join our team a year ago as the Employment Training VISTA working to implement an employment process through collaborative efforts with the City of Hartford, partner agencies and Shelter providers.  The goal of the Hartford Homeless Employment Strategy is to integrate the Hartford Shelter Employment Specialists and other Shelter staff into the work being done by the American Jobs Center, Bureau of Rehabilitation Service, the Department of Mental Health and Addiction Services and other Employment Service providers and should result in the employment system (training and support) being better coordinated, operating more effectively and efficiently, increasing the number of shelter residents finding and securing employment and decreasing the time spent securing employment. Because of Yasmine’s tireless efforts, Journey Home will now be able to manage a commone employment assessment and work with our partners to secure employment for those experiencing homelessness.


Yasmine has been awarded a full scholarship to attend New York University in the fall to pursue a dual Master of Public Administration (MPA) in Public and Nonprofit Management and Policy and a Master of Social Work (MSW). Yasmine tells us, “The work I’ve done this year will serve as a starting point for a lifetime devoted to service. I have been privileged enough to work with dedicated people on the front lines in shelters, as well as the behind the scene workers who are the driving force for many initiatives and programs. I hope to use my experiences to better serve those experiencing homelessness and extreme poverty.”  We wish you all the best, Yasmine!


Emmett Ruff moved from Minnesota to Hartford to join our team as the SOAR VISTA.  He spent the last year working to strengthen the SOAR initiative in Greater Hartford. He helped organize a SOAR Forum to bring stakeholders from the community together and also helped to develop an action plan for SOAR and formed a Steering Committee that meets monthly. And thanks to his hard work, Journey Home is now collaborating with Beacon Health Options to create an innovative SOAR program.  SOAR is a national best practice and stands for SSI/SSDI Outreach Access and Recovery (SOAR).  Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) are financial support benefits that can greatly improve stability of individuals who have disabilities and cannot support themselves.  This SOAR project is about breaking down silos and creating new partnerships between the medical and behavioral healthcare systems, the homeless service system, Medicare Administrative Contractors, the Social Security Administration, Disability Determination Services, and Congressional Offices.
About his work, Emmett says, “The innovative and collaborative nature of Journey Home’s work has allowed me to approach the problem of homelessness and poverty from many different angles. My work with SOAR and the Community Care Team has sparked a particular interest in health policy and public health. After VISTA, I will be working as the Health Equity Intern at Families USA, a consumer health advocacy organization in Washington, DC. There’s no doubt that my year of service at Journey Home will inform my work in DC and beyond.”  Good luck in DC, Emmett!

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